Why VoIP Phone Systems are Just Better

Written by Lis Meitner

VoIP is a technology that has been popular for quite a while as being far more beneficial for businesses than legacy phone systems. Businesses have been using technologies like Avaya IP handsets for quite a while to great effect, and it doesn’t look like that is going to change any time soon. The benefits to using a VoIP phone system are many, and some of them are detailed here.

Saves money

One of the most important things to any business is the amount of money it can save while maintaining the quality of service. VoIP falls directly in line with this goal, as it has tremendous potential for saving money. With the introduction of VoIP phone networks, we live in an age where it is incredibly cheap to make calls from one part of the world to another thousands of kilometres away. Publicly switched phones are a thing of the past, and it is a small wonder to see someone using a payphone.

In a VoIP system, the voice is transferred to the other end of the world over the internet. This can be the public worldwide web, or it can be private lines of communication, which contribute to a more secure brand of phone conversations. When it comes to businesses, the call costs aren’t the only ones that are reduced. VoIP systems also reduce the amount of the budget that has to be set aside for hardware, connection and maintaining the system.

Whether the organization is big or small, all voice and data communications are transmitted over the same physical network. This eliminates the need for PBX tie lines that are dedicated to just one method of communication. While the cost of initial setup of a VoIP system is quite large, the savings that can be made afterwards more than make up for this. In addition to this, there is the fact that the company itself will appear far more modern and updated if it switched to VoIP.

The workload on the Network Admin position and the IT department is also reduced, leading to an increased quality of calls and data transfer over the single network. Since the departments do not need to concentrate on maintaining many networks at the same time, the cost for manpower is also significantly reduced, as only one team of employees is needed.

Multimedia communication

Normal, traditional phone systems were capable of high quality audio calls and fax services. However, video conversation was either non-existent or so bad that users wished it were. This isn’t enough in the modern world. We live in a digital age, and people’s lives revolve around social media and video sharing. Adding a “friend” is as simple as sending a request over the internet. Talking is as easy as looking at the contact’s status (whether they are online or not) and then making an audio or video call.

A VoIP technology means that all of this is made possible through the integration of other protocols and services. This allows users to engage in high quality video conversations with their contacts and allows for the propagation of new markets and innovation with manufacturers and developers. Case in point: the integration of VoIP services in mobile phones.


Traditional phone networks gave one number to a location and a line, and left it at that. This meant that if you were to switch locations and you wanted to keep your number, there would be a long, annoying process involved, with multiple calls to the phone company to get them to switch your number to the new place.

About the author

Lis Meitner